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Items not Received

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IZELIA tries to ensure that your goods are delivered on time. However from time to time delays can take place by factors beyond our control.
We will be unable to refund you before we have allowed for 14 working days to pass from the date of dispatch. If you still haven’t received your order after this time, please contact our customer services team and we can assist you: info@izelia.co.uk
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Ethical Sourcing Policy
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As a reputable and trusted business committed to offering its customers high quality products, IZELIA recognises its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment
[/vc_column_text][vc_column_text]IZELIA will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1512389793825{padding-top: 60px !important;padding-left: 40px !important;}”][vc_column_text]


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We take your privacy very seriously and treat all your personal information as confidential. This policy relates to your use of this website; the data you supply to us (including data gathered in our stores) and our use of that data.
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Collection, use and storage of data

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What sort of data do you collect?

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Personal information
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When you shop on this website, you will be asked to input personal information such as your name, email address, billing address, delivery address, telephone number(s), product selections and a password. Basic personal details, including your name and email address, are also requested when you sign up to receive our email newsletter.
We may ask you for your date of birth (optional), which will be used to identify you if you wish to make changes to your account.
We do not store credit or debit card information.
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Your use of our website
[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1512391877117{margin-bottom: 15px !important;}”][vc_column css=”.vc_custom_1512391871298{padding-top: 15px !important;padding-left: 40px !important;}”][vc_column_text]We collect, and our third party providers may collect, information about where you have come from on the internet and how you are accessing the site (for example, the URL you came from before you visited this website and your IP address), your browser type, your geographical location, the pages of our website you viewed during your visit, the advertisements you clicked on, and any search terms that you entered. We may collect this information about all visitors, even those who do not register with us. For more information, see our Cookie Policy.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1512389793825{padding-top: 60px !important;padding-left: 40px !important;}”][vc_column_text]

How do you use this data?

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  • To process your orders, from delivery to payment and returns.
  • To send you marketing communications, where you have requested them.
  • For analytical purposes, to learn about how shoppers are using our website. This helps us improve and personalise the site and its services to you.
  • To prevent or detect fraud and abuses of our website.
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How do you keep my personal information and payment details secure?

[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1512391849602{margin-bottom: 15px !important;}”][vc_column css=”.vc_custom_1512391844110{padding-top: 15px !important;padding-left: 40px !important;}”][vc_column_text]All information about our customers and site visitors is kept on a secure server and we fully comply with all applicable UK data protection and consumer legislation. Any personal information that you give us (or that is available on public registers), and any information we use to identify you, is held in accordance with our registration with the Information Commissioner’s Office.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1512389793825{padding-top: 60px !important;padding-left: 40px !important;}”][vc_column_text]

What you can do to stay secure

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There are things you can do to protect your personal information and transactions when shopping online. Here are a few of them:
  • When using a public computer, always log out and close the browser when you have finished.
  • Do not share your password with anybody else or write it down anywhere.
  • When you create a password, use at least eight characters and a combination of letters and numbers. Do not use any personal information in your password that can be easily obtained (such as your name). We also recommend that you change your password often.
Use different passwords for your different online accounts.
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Marketing communications

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You can sign up to receive marketing communications from IZELIA through the online sign-up form; when you register for an online account. You can also sign up for marketing communications in Store.
In signing up, you consent to receive information from us about products, promotions or special offers that we feel may be of interest to you. These may be sent by email, mail, telephone or SMS message, or take place instore. Promotions may also be sent to you based on your shopping history.
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How to unsubscribe from email communications

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You can unsubscribe from our newsletter via the ‘Unsubscribe’ link provided in all emails we send; by replying to any marketing email with the word ‘STOP’ either in the subject line or body of the email, or by calling our Customer Services Team on +44 2085070572
Please be aware that it may take up to 15 days to stop receiving emails, and a later opt-in will supersede an earlier opt-out.
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Disclosure to third parties

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How will I know if this Privacy Policy changes?

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If our policy changes in the future – to comply with new legislation, for example – we will update this page with the new details. Please check back to keep up to date with any changes.
Store Address:
IZELIA Flagship Store
Unit 41a Vicarage Field Shopping Centre
Ripple Road
IG11 8DH
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Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.
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  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1512389036558{padding-top: 20px !important;padding-left: 40px !important;}”][vc_column_text]We may monitor traffic to our site and collect the following information:[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1512391541384{margin-bottom: 10px !important;}”][vc_column css=”.vc_custom_1512391262460{padding-top: 20px !important;padding-left: 70px !important;}”][vc_column_text]
  • The IP address of your computer.
  • The referring website from which you have got to our website from.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1512389036558{padding-top: 20px !important;padding-left: 40px !important;}”][vc_column_text]The reasons for this are:[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1512391378736{margin-bottom: 60px !important;}”][vc_column css=”.vc_custom_1512391262460{padding-top: 20px !important;padding-left: 70px !important;}”][vc_column_text]
  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.